Express Ion Smooth +
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
Ask a question
Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
-
You have 14 days from the delivery date to return any item for any reason.
-
Products must be unused, in original condition and packaging.
-
Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
-
No need to contact us!
-
Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
-
Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
-
If you're returning an item for personal reasons, the return shipping cost is yours to cover.
-
If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
-
Hair extensions
-
Shavers, clippers & clipper blades
-
Used shears or skin-contact tools
Gifts, Promotions & Freebies
-
Items received as part of a promotion must be returned with the original order.
-
Free promotional items cannot be returned alone.
Refunds
-
All refunds go back to the original payment method.
-
Please allow 5–7 business days after we receive your return to process the refund.
-
Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
-
Items bought in-store must be returned to a physical location — not by mail.
-
Return with your receipt within 14 days for a full refund.
-
No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
-
Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
-
Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
-
3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
-
Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
-
Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
-
Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout
Express Ion Smooth +
Product
Paul Mitchell's Express Ion Smooth + delivers the smoothest and sleekest styles in no time. This best-seller features Ceramic plates that are engineered with Far-Infrared Technology to super-charge negative ions that help to control frizz for a silky-smooth finish. With every glide get superior smoothing and straightening results for shiny, silk-like hair.
Worth Noting
- Smooth and straightens
- Controls frizz
- Adds shine
- Heats up to 410°F in 60 seconds
- Large digital display
- Ceramic plates
- Rounded edges for easy curls and waves
- Automatic shut off after one hour
- Dual voltage for worldwide use
Standout Ingredients
- Far-Infrared Technology emits negative ions to smooth the hair and seal cuticles
- Ceramic Plates heat evenly to minimize damage
Details
For Paul Mitchell, producing the highest quality professional hair care available is simply not enough. Paul Mitchell is dedicated to making our world a more beautiful place. Paul Mitchell was the first professional beauty company to stand up against animal testing, and has long been a leader in the global effort to protect consumers from tampered products. It's easy to see their commitment to caring for people and the planet is a driving force in everything they do.
