Hydrating Gentle Cleanser
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
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Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout

Hydrating Gentle Cleanser
This deeply moisturizing, sulfate-free cleanser washes away dirt, oil and impurities with no drying, aging after-effects. Contains Hyaluronic Acid.
Description

Deep, Ultra Moisturizing Cleanser with Hyaluronic Acid
Deeply moisturize skin while washing away dirt, oil and impurities.
This ultra-hydrating facial cleanser is infused with Hyaluronic Acid, Chamomile, Lemon Grass and Papaya plus antioxidant Vitamins A and E to gently cleanse and condition skin for a soft, smooth, dewy feel with no drying, aging after-effects.
Previously known as Hyaluronic Hydrating Cleanser.

Skin Concern: Sensitive Skin, Dryness & Dehydration

Key Ingredients
- Hyaluronic Acid: Known as nature’s “moisture magnet,” Hyaluronic Acid delivers intense moisture, infusing skin with healthy hydration. Hyaluronic Acid moisturizer is especially beneficial for dry skin.
- Vitamin E: Lock in moisture for a softer, younger-looking complexion with the help of this potent hydrating vitamin.
Proven Results for Derma E Hydrating Line
Clinically Tested Results
- 100% Improved skin hydration*
*Based on efficacy results from independent 4-week clinical studies on the Hydrating line.
Recommended Regimen

1
Cleanser
2
Toner
3
Serum
4
Moisturizer
5
Treatment
Ingredients
Purified Water, Sodium Methyl Cocoyl Taurate (Coconut Derived), Cocamidopropyl Hydroxysultaine (Coconut Derived), Cocamidopropyl Betaine (Coconut Derived), Disodium Laureth Sulfosuccinate, Glyceryl Laurate (Vegetable Derived), Sodium Hyaluronate (Hyaluronic Acid), Panthenol (Provitamin B5), Tocopheryl Acetate (Vitamin E), Cymbopogon Schoenanthus (Lemon Grass) Extract, Equisetum Arvense (Horsetail) Leaf Extract, Carica Papaya (Papaya) Fruit Extract, *Chamomilla Recutita (Matricaria) Flower, Allantoin, Potassium Sorbate, Citric Acid, Phenoxyethanol, Ethylhexylglycerin, Natural Fragrance Oil.
How To Use
Pump a small amount of cleanser into dampened hands, then massage over face and neck. Rinse thoroughly with water.