Matrix Keep Me Vivid Shampoo & Conditioner Duo – Sulfate-Free Color Care for Vibrant, Long-Lasting Hair
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout
Experience radiant, salon-quality hair at home with the Matrix Keep Me Vivid Shampoo & Conditioner Duo — a complete sulfate-free system tailored to maintain the brilliance of your color-treated hair. This powerhouse pair works together to gently cleanse, nourish, and lock in vibrant hair color while enhancing softness and shine.
The Keep Me Vivid Shampoo features a high-foam, sulfate-free formula that effectively removes buildup without stripping color. It preserves the richness of even the most delicate shades — pastels, reds, coppers, and fashion tones — while leaving your hair feeling fresh and lightweight.
Followed by the Keep Me Vivid Conditioner, which infuses moisture and seals in color with an acidic pH that smooths the cuticle for amplified shine. Lightweight and non-greasy, it helps your hair feel silky and look glossy after every wash.
With a sweet, tropical scent of vanilla, coconut, and cotton candy, this duo transforms your wash day into a luxurious ritual. Used together as part of the full Keep Me Vivid regimen, this system helps maintain color vibrancy for up to 21 washes, keeping your hair luminous and salon-fresh between visits.
How to Use the Product:
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Apply the shampoo to wet hair.
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Massage gently into scalp and lengths, then rinse thoroughly.
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Follow with conditioner, applying mid-length to ends.
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Leave in for 1-2 minutes, then rinse.
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For best results, use regularly and combine with the Keep Me Vivid Color Velvetizer or Lamination Spray.
Key Features of the Product:
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Sulfate-free shampoo and conditioner for gentle, color-safe care
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Protects and extends color vibrancy for up to 21 washes
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Acidic pH conditioner smooths cuticles and boosts shine
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Lightweight, milky lather and non-greasy hydration
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Sweet fragrance with notes of vanilla, coconut, and cotton candy
Who Should Use This Product & Hair Concerns It Can Address:
Perfect for anyone with color-treated hair, especially those with fast-fading shades like reds, pastels, or fashion tones. This duo addresses concerns like fading, dullness, dryness, and lack of shine across all hair types and textures.
Why Should You Use This Product & Benefits:
By combining cleansing and conditioning care in one system, this duo helps maintain bold, vibrant color while leaving hair smooth, soft, and nourished. It's a must-have for extending the life of your hair color and reducing the need for frequent salon touch-ups.
Recommended Complementary Products:
| Size |
300ml, 1 Litre |
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