Matrix Opti.Smooth Sensitized Smoothing System
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
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Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout
Matrix Opti.Smooth Sensitized Smoothing System
Opti.smooth conditioning smoothing system contains pro-keratin, to reinforce hair fiber and helps prevent breakage to ultimately provide 25% more conditioning.
What It Does
• Pro-Keratin is a complex of amino acids and proteins. This complex contains ingredients that are positively charged and is attracted to the negatively charged sites on damaged hair.
• Attaches to the damaged sites, helping to treat and condition the hair. Leaving hair stronger and better protected throughout the service.
What Else You Need to Know
3 services with Opti.smooth:
1. HEAT STRAIGHTENING - The heat straight technique incorporates a heat process, utilizing a flat iron. The end look is fully straight hair, that is smooth and sleek.
2. COLD SMOOTHING - The cold smoothing process, does not involve a flat iron and works to reduce volume, eliminate frizz and provides a smooth look with body and movement.
3. 3D CURL PROCESS - Inspired by the Matrix texture experts in Brazil, this technique is for women who want to keep their curls. New 3D Curl Service enhances and defines curls, banishing frizz and providing dimension.
Ingredients:
• Pro-Keratin, helps reinforce the hair fiber and helps prevent breakage.
• Now with an enhanced neutralizer, this system also provides 25% more conditioning!
