Pureology Hydrate - Shampoo and Conditioner Duo |9 oz|
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
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Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout
Pureology Hydrate - Shampoo and Conditioner Duo |9 oz|
How to Use
This sulfate-free, deeply hydrating duo is designed for dry, normal to thick, color-treated hair, providing long-lasting moisture while maintaining vibrant color.
Step 1: Apply the Hydrate Shampoo
1️⃣ Wet Your Hair
- Use lukewarm water to open the hair cuticle for deeper hydration and cleansing.
2️⃣ Dispense Shampoo
- Take a quarter-sized amount (adjust for hair length).
- Apply to the scalp and roots, where oil and buildup accumulate.
3️⃣ Lather & Massage
- Massage gently using circular motions to remove dirt and excess oil.
- Work the shampoo through the mid-lengths and ends to hydrate the entire hair shaft.
4️⃣ Rinse Thoroughly
- Rinse with lukewarm water to cleanse without stripping moisture.
5️⃣ Repeat if Needed
- If hair has excess product buildup or dryness, repeat for a deeper cleanse.
Step 2: Apply the Hydrate Conditioner
1️⃣ Remove Excess Water
- Gently squeeze out excess water before applying the conditioner to prevent dilution.
2️⃣ Apply Conditioner
- Dispense a quarter-sized amount (adjust for hair length).
- Apply evenly from mid-lengths to ends—avoid applying directly to the roots to prevent heaviness.
3️⃣ Distribute & Detangle
- Use fingers or a wide-tooth comb to evenly spread the conditioner and detangle knots.
4️⃣ Let It Absorb
- Leave on for 1-3 minutes for daily hydration.
- For a deep conditioning treatment, leave it on for up to 5 minutes before rinsing.
5️⃣ Rinse Well
- Use cool or lukewarm water to rinse completely, sealing the cuticle for added shine.
Post-Wash Care & Styling
For Best Results:
✔ Towel-dry gently to reduce frizz and prevent breakage.
✔ Apply Pureology Color Fanatic Multi-Tasking Leave-In Spray for added moisture, heat protection, and shine.
✔ Air-dry or blow-dry using a heat protectant to prevent damage.
Recommended Use:
✔ For Dry or Color-Treated Hair: Use every wash to maintain moisture.
✔ For Fine or Oily Hair: Use conditioner only on the ends to avoid excess weight.
✔ For Extra Hydration: Incorporate a weekly deep conditioning treatment to replenish moisture.
