Pureology Hydrate Sheer - Shampoo and Conditioner Duo |9oz|
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
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Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout

Pureology Hydrate Sheer - Shampoo and Conditioner Duo |9oz|
How to Use:
Step 1: Apply the Hydrate Sheer Shampoo
1️⃣ Wet Hair Thoroughly
- Use lukewarm water to open the hair cuticle for better cleansing and absorption.
2️⃣ Dispense Shampoo
- Take a dime-sized amount (adjust based on hair length and thickness).
- The formula is highly concentrated, so a little goes a long way.
3️⃣ Massage & Lather
- Apply to the scalp and massage gently using fingertips.
- Work the shampoo through the mid-lengths and ends.
4️⃣ Rinse Well
- Rinse thoroughly with lukewarm water until all product is removed.
5️⃣ Repeat if Needed
- For extra cleansing, repeat the process, especially if using styling products.
Step 2: Apply the Hydrate Sheer Conditioner
1️⃣ Squeeze Out Excess Water
- Lightly towel-dry or squeeze excess water from your hair before applying the conditioner.
- This prevents dilution and ensures deeper hydration.
2️⃣ Apply Conditioner
- Dispense a quarter-sized amount (adjust for hair length).
- Focus on mid-lengths and ends – avoid the roots to prevent buildup.
3️⃣ Distribute & Detangle
- Use fingers or a wide-tooth comb to evenly distribute the conditioner.
- This helps with detangling while ensuring deep penetration.
4️⃣ Let It Absorb
- Leave on for 1-2 minutes for daily hydration.
- For a deep conditioning treatment, leave it on for up to 5 minutes.
5️⃣ Rinse Thoroughly
- Use cool or lukewarm water to rinse the conditioner out completely.
- This helps seal the cuticle, adding shine and smoothness.
Post-Wash Care & Styling
For Best Results:
- Towel-dry hair gently to prevent frizz and breakage.
- Apply Pureology Color Fanatic Multi-Tasking Leave-In Spray for added moisture, heat protection, and shine.
- Air-dry or style as usual, using heat protectants when using hot tools.
Recommended Use:
✔ Fine Hair: Every 2-3 days to avoid buildup.
✔ Dry/Damaged Hair: Can be used daily or as needed for hydration.