Schwarzkopf - Essensity - Ammonia-Free - Permanent Color
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
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Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout
Schwarzkopf - Essensity - Ammonia-Free - Permanent Color
Sometimes with color, less is more
All customers are different. While some look for bold shades and want the latest trends, others prefer a natural style over everything else. ESSENSITY provides optimal hair coverage, while providing a pleasant coloring experience thanks to our formulas formulated without certain ingredients.
Don't compromise performance
Do you think that a formula formulated without certain ingredients equals lower performance? Think again! You can now give clients the opportunity to incorporate their lifestyle without certain products into their hair and beauty routine without compromising the color result. All ESSENSITY dyes are ammonia-free and free of:
- Silicones
- Synthetic mineral oil
- Parabens
- Chemical smell
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Scent
To achieve healthy-looking colors, we've structured the entire ESSENSITY assortment into duos and trios. Based on similar tonal characters, these carefully selected combinations enhance intensity and softness for a natural appearance.
The combination of specially redesigned color pigments and plant-derived oils containing lipids found in healthy-looking hair optimizes color performance.
| Color |
1-0 Black Natural, 3-0 Dark Brown Natural, 5-0 Light Brown Natural, 6-0 Dark Blonde Natural, 7-0 Medium Blonde Natural, 8-0 Light Blonde Natural, 9-0 Extra Light Blonde Natural, 10-0 Ultra Blonde Natural, 3-00 Dark Brown Natural, 5-00 Light Brown Natural, 7-00 Medium Blonde Natural, 9-00 Extra Light Blonde Natural, 8-14 Light Blonde Cedar, 9-14 Extra Light Blonde Cedar, 10-14 Ultra Blonde Cedar, 8-19 Light Blonde (lighting Shade), 10-19 Ultra Blonde (Lighting Shade), 7-2 Medium Blonde (Lighting Shade), 10-2 Medium Blonde (Lighting Shade), 5-31 Light Brown Cedar, 6-45 Dark Blonde Bamboo, 8-45 Light Blonde Bamboo, 5-5 Light Brown Honey, 7-55 Medium Blonde Honey, 9-55 Utlra Blonde Honey, 4-62 Medium Brown Havana, 5-62 Light Brown Havana, 6-62 Dark Blonde Havana, 8-62 Light Blonde Havana, 5-67 Light Brown Oak, 7-67 Medium Blonde Oak, 4-68 Medium Brown Teak, 5-68 Light Brown Teak, 6-68 Dark Blonde Teak, 5-7 Light Brown Autumn Leaf, 7-77 Medium Blonde Autumn Leaf, 5-88 Light Brown Autumn Leaf, 6-88 Dark Blonde Autumn Leaf, 4-99 Medium Brown Autumn Leaf, 7-50 Medium Blonde (Fashion & Cover), 9-50 Utlra Blonde (Fashion & Cover), 5-60 Light Brown (Fashion & Cover), 7-60 Medium Blonde (Fashion & Cover) |
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