Matrix Food For Soft Shampoo & Conditioner Duo – Hydrating Vegan Care for Dry, Brittle & Color-Treated Hair
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
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Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout
Matrix Food For Soft Shampoo & Conditioner Duo – Hydrating Vegan Care for Dry, Brittle & Color-Treated Hair
Nourish, soften, and deeply hydrate your hair with the Matrix Food For Soft Shampoo & Conditioner Duo — the perfect pairing for dry, brittle, or color-treated hair. Powered by plant-derived ingredients like avocado oil and hyaluronic acid, this vegan-friendly system delivers up to 7x more moisture for 72 hours when used together, leaving hair soft, smooth, and healthy-looking.
The Hydrating Shampoo gently cleanses the scalp and hair without stripping away essential moisture, while the Detangling Conditioner instantly smooths and untangles strands to reduce breakage and frizz. Together, they work in harmony to restore suppleness, shine, and manageability — even on the driest and most porous hair.
Whether your hair is color-treated, damaged by heat, or naturally dry, this duo restores hydration balance and strengthens the cuticle without weighing hair down. Infused with a luxurious, comforting scent of toffee, hawthorn, and freesia, every wash becomes a salon-quality self-care ritual.
How to Use the Product:
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Apply the shampoo to wet hair and gently lather.
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Rinse thoroughly and follow with conditioner.
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Apply the conditioner mid-length to ends.
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Leave on for 1 minute and rinse.
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For enhanced results, use with Matrix Food For Soft Treatment Mask and Hair Oil Serum.
Key Features of the Product:
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Provides up to 7x more moisture for 72 hours (with system use)
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Infused with avocado oil and hyaluronic acid for deep nourishment
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Vegan formula, free from animal-derived ingredients
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Gently cleanses and detangles without stripping or weighing down
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Smooths, softens, and adds natural shine
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Safe for color-treated and porous hair types
Who Should Use This Product & Hair Concerns It Can Address:
This duo is perfect for those experiencing dryness, brittleness, or dehydration. It's especially beneficial for individuals with color-treated, damaged, or porous hair in need of gentle cleansing and lasting moisture. Suitable for all hair types.
Why Should You Use This Product & Benefits:
When used together, the Matrix Food For Soft Shampoo and Conditioner restore moisture, increase softness, and minimize breakage while maintaining color vibrancy. With every wash, your hair becomes easier to manage, shinier, and visibly healthier — without heavy buildup or harsh ingredients.
Recommended Complementary Products:
| Size |
300ml Duo, 1Liter Duo |
|---|
